5-Star Reputation Management
How to Get Great Ratings & Reviews from Every Customer
Engage and Deliver
When your customer searches for your business online and they come across social profiles, it is important to have a 5-star rating or as close to it as possible. Numerous reviews over an extended period of time that average above 4.5 stars is a key component to most businesses receiving new customers.
Positive reviews are an important factor to your customers that helps them decide whether or not they should do business with you. Four and five-star reviews on your social media pages, Google business listings, and other websites will make satisfied customers very happy. And, of course, it helps your reputation, since people are more likely to trust you when they see other people are happy with your business.
Whether you have products or services to offer, you should always have a business account attached to your main Facebook page. This is an easy way to manage all of your social media content without it being scattered all over the internet. Make a positive impression on your customers by replying to their reviews and including them regularly in your posts. Your social media marketing strategy should include customer reviews.
Aside from a Facebook business page, you can also have a business profile on LinkedIn which would be a key profile in some industries.
There are numerous citation directories like Angie’s List, Yelp, Urbanspoon, TripAdvisor, Yahoo Local, YellowPages, BBB and others that vary in importance by industry.
We assist in making sure that your citation listings are up to date and working on behalf of your market influence.
Unlike many marketing firms, if we find an error, it is a small one-time cost to fix it. Watch out for companies that want to charge you a monthly “maintenance” fee to keep your listings up to date. Oftentimes this means THEY take control of your listing, locking you out. Worse than that, you are paying monthly for a “service” that is largely non-existent.
Reach out today to increase the number of 5-star raving reviews to your business!